Order Cancellation:
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Cancellation Window: All orders can be canceled until the packaging and shipping process begins. If your order has been paid and you wish to change or cancel it, please contact us within 12 hours of purchase.
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Post-Shipping Process: Once the packaging and shipping process has started, the order can no longer be canceled.
Return and Refund Guarantee:
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Return Guarantee: We offer a 100% return guarantee for products that are defective or damaged during shipping. If you receive a defective or damaged product, please contact us to obtain a return address and request a replacement or refund, as preferred.
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Unsatisfied with Order: If you are not satisfied with your order, please contact our customer support. We will do our best to resolve the issue to your satisfaction.
Return Shipping Costs:
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Responsibility: The cost of return shipping is the responsibility of the customer.
Refund Policy:
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Non-Refundable Situations: We will not issue a refund if the order does not arrive due to factors beyond our control, such as providing an incorrect delivery address.
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Refund Requests: You can request a refund within 15 days after the guaranteed delivery period of 45 days has expired. To request a refund, send a message through our Contact Us page.
We are here to ensure that your shopping experience at Easy Epic Buys is the best it can be. If you need assistance, please do not hesitate to contact us. contact@easyepicbuys.com