FAQ

1. What is Easy Epic Buys?

Easy Epic Buys is an online store dedicated to offering high-quality tech products, including electronics, gadgets, and state-of-the-art accessories. Our mission is to provide a unique and unforgettable shopping experience for our customers.

2. What products do you offer?

We offer a wide variety of tech products, ranging from accessories to the latest gadgets. All our products are carefully selected to ensure the best quality.

3. Do you offer free shipping?

Yes, we offer free shipping on all orders. Delivery times vary between 8 and 21 days, depending on your location.

4. How can I track my order?

You will receive an email with a tracking number once your order has been shipped. In some rare cases, tracking may not be immediately available. For some shipping companies, it takes 1 to 5 business days for tracking information to be updated in the system.

5. What if my tracking says "No information available at the moment"?

If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us so we can investigate the issue.

6. Will my items be shipped in one package?

For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you have specified combined shipping.

7. What is your return policy?

We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. If you are dissatisfied with your order, please contact our support team and we will do our best to assist you. Please note that customers are responsible for return shipping costs.

8. Can I cancel my order?

All orders can be canceled until they are shipped. If your order has been paid for and you need to change or cancel it, please contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

9. What happens if my order doesn't arrive?

If your order does not arrive due to factors within your control (e.g., providing the wrong shipping address), we will not issue a refund. You can submit refund requests within 15 days after the guaranteed delivery period (45 days) has expired by sending a message on our Contact Us page.

10. How can I contact you?

We are here to help! If you have any questions or need assistance, please contact us by email at contact@easyepicbuys.com or through our Contact Us page.